FAQ
Refund & Replacement Policies
If you received an item that is damaged we will happily replace the item at no additional cost to you. Please contact us within 12 hours after receiving yours.
We do not accept returns or refunds if customer changes their mind after receiving their order(s).
Our store only accepts Returns if the item falls under the following criteria: Items are faulty – damaged/broken or soiled upon arrival. Please reach out to our customer service team at support@shoptillyoudropco.com and we will guide you through the process.
After we receive the returned item, it takes between 1 and 2 days to complete the return process. A refund or customer credit (for exchanges) will be issued within 1 to 3 business days. All refunds will be issued in the original form of payment. Please allow one monthly billing cycle for the credit to appear on your credit card statement.
The item MUST be received by Shop Till You Drop Co WITHIN THIRTY (30) DAYS from the date of receipt of the order from Shop Till You Drop Co. Any items received after (thirty) 30 days from the shipment date will not be accepted for refund. Each item must be returned in the same condition as it was sent, unworn and undamaged. Items that have been worn and damaged due to client negligence cannot be returned.
Our team will inspect and verify the condition of the item once we receive the return.
If you have any questions about our exchange or return policies, please contact a Customer Service Representative at support@shoptillyoudropco.com
Note: Shop Till You Drop Co will not be held liable to any lost or misroute parcels. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.
Cancellations
You may request a cancellation within 12 hours of purchase. Otherwise you will receive partial refund as we have already started the shipping process. Please be sure to thoroughly read our descriptions and processing times.
Do you ship internationally?
Yes, we ship globally
How do I track my package?
You can check on the status of your order at any time by going to the following link: Order Status. You can also reach out to our customer support team at support@shoptillyoudropco.com to ask questions anytime.
How long does it take for an order to arrive?
Once shipped, your order will arrive within 3-7 business days for United States and Canada, Australia, for United Kingdom and other countries can take up to 20 business days, depending on how fast customs clearances takes place .You will receive an email confirmation once your order has shipped. Feel free to email us to check on your order status. We're happy to help.